At Healthzone.pk, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and you may need to return a product. Please review our return policy below to ensure a smooth and hassle-free return process.

1. Eligibility for Return:

• Returns are accepted within 7 days of the delivery date.
• Products must be unopened, unused, and in their original packaging, including any seals, tags, or labels.
• Due to hygiene and safety reasons, certain items such as cosmetics, skincare, and personal care products are non-returnable once opened or used.

2. Return Process:

• To initiate a return, please contact our customer service team at [[email protected]/03269807891] with your order number and reason for the return.
• Our team will provide you with further instructions and a return address.

3. Refunds and Exchanges:

• After we receive and inspect the returned items, we will notify you about the approval or rejection of your refund or exchange.
• Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
• For exchanges, the replacement product will be dispatched once the returned item has been received and inspected.

4. Return Shipping:

• The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• We recommend using a secure and trackable shipping method for returns, as we cannot be held responsible for items lost or damaged in transit.

5. Non-Returnable Items:

• Custom or special order items are non-returnable.

6. Damaged or Incorrect Products:

• If you receive a damaged or incorrect product, please notify us within 48 hours of receiving your order.
• We will arrange for a replacement or a full refund in such cases at no additional cost to you.

Contact Us: For any questions, concerns, or to initiate a return, please contact our customer service team at [[email protected]/03269807891]. We are here to assist you and ensure your satisfaction with every purchase.